Short version: We collect information necessary to operate the ArborFinale platform, use it to provide and improve the Service, and do not sell it. You retain ownership of your business data.
Rogue Automations LLC ("we," "us," or "our") operates ArborFinale, a cloud-based operations management platform for tree-service businesses ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Service.
By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please discontinue use of the Service.
This policy applies to information collected through the Service and does not apply to information collected offline or through third-party websites or services that may link to or be accessible from the Service.
We collect information you voluntarily provide when you register for the Service, use its features, or contact us for support:
When you access the Service, we automatically collect certain technical information:
We may receive information about you from third parties in connection with the integrations you authorize:
| Category | Examples | Source |
|---|---|---|
| Identifiers | Name, email, phone, IP address | You / Automatic |
| Account & profile | Role, organization, location | You |
| Business records | Customers, jobs, invoices, timesheets | You |
| Commercial | Subscription tier, billing history | You / Stripe |
| Usage & activity | Feature usage, page views | Automatic |
| Technical / device | Browser, OS, device type | Automatic |
We use the information we collect for the following purposes:
We do not use your Customer Data (the business records you enter) to train AI or machine learning models, or for any purpose other than providing and improving the Service to you.
The Service integrates with third-party platforms at your direction. When you connect a third-party integration, you authorize us to exchange data with that service on your behalf. Each integration is governed by its own privacy policy:
We encourage you to review the privacy policies of any third-party services you connect. We are not responsible for the data practices of those services.
We implement industry-standard technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. These measures include:
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your account has been compromised, please contact us immediately at security@arborfinale.com.
We retain your information for as long as your account is active or as needed to provide you the Service, comply with our legal obligations, resolve disputes, and enforce our agreements.
After you cancel your subscription:
Depending on your location, you may have certain rights regarding your personal information. To exercise any of these rights, contact us at privacy@arborfinale.com.
You may request a copy of the personal information we hold about you and receive it in a portable, machine-readable format.
You may request that we correct inaccurate or incomplete information about you. Most information can be updated directly within your account settings.
You may request deletion of your personal information. Note that we may need to retain certain information to comply with legal obligations or for legitimate business purposes.
You may object to or request restriction of our processing of your personal information in certain circumstances.
You may opt out of receiving marketing emails at any time by clicking "Unsubscribe" in any marketing email or by contacting us. Opting out does not affect transactional and administrative messages related to your account.
California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, the right to delete, and the right to opt out of sale. We do not sell personal information as defined by the CCPA. To submit a request, contact us at privacy@arborfinale.com.
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18 without parental consent, we will take steps to delete such information promptly.
If you believe we have collected information from a child under 18, please contact us at privacy@arborfinale.com.
We are based in the United States, and your information is processed and stored on servers located in the United States. If you access the Service from outside the United States, your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your jurisdiction.
By using the Service, you consent to the transfer of your information to the United States and agree that such transfers comply with applicable law.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a prominent notice in the Service before the changes take effect. We will also update the "Last Updated" date at the top of this page.
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Rogue Automations LLC
Privacy inquiries: privacy@arborfinale.com
Security concerns: security@arborfinale.com
General support: support@arborfinale.com
We aim to respond to all privacy-related requests within 30 days.
See also our End-User License Agreement.